Empathy, advocacy and knowledge are the keys to good customer service, says Liz Frayer of Intrepid.

Benefits advisors are constantly being forced to innovate and adapt, and the best way to learn is by taking action.

Joel Daniels is chief advocate with Revolution Benefits Group, providing aggregate solutions to fit small businesses and help them affordably provide…

This time of year offers a time for reflection, as well as an opportunity to anticipate the future.

From a career as a millwright to a benefits advisor, Michael Lutz brings a unique perspective to the industry.

We asked our readers, as we head into Q4, how do you keep your team and yourself motivated and energized?

The industry is moving beyond its competitive past toward a future where benefits professionals and their partners work together.

Elsa Glorioso joined PeopleStrategy as the director of channel partnerships responsible for the expansion and execution of the company's broker and…